SkillBridge Privacy Policy
1. Introduction
Welcome to SkillBridge, an innovative edtech platform provided by FerryPlatform LLC. We are dedicated to protecting your privacy and handling your data responsibly and transparently. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information across all platforms and services offered by SkillBridge, including our website and mobile applications.
This policy is applicable to all users of our services, including those who access them via any device or means. By using our services, you consent to the collection, use, and sharing of your information as described in this policy. We comply with applicable legal frameworks concerning data protection and privacy.
We may update this policy from time to time to reflect changes in our practices or relevant laws. We will notify you of any significant changes through our platforms or via email. Regular review of this policy is recommended.
Please note that SkillBridge services are not directed to children under the age of [specific age based on local law, e.g., 13, 16]. Users under this age must have parental consent before using our services.
2. Information We Collect
Personal Information Provided by You
We collect personal information that you provide directly to us through various means when you:
- Register for an account
- Enroll in and participate in our courses
- Use our mobile applications
- Contact our customer support team
- Participate in our surveys, contests, or promotional offers
The personal information collected may include, but is not limited to:
- Names and contact details (such as email addresses and phone numbers)
- Billing addresses and payment details (such as credit card information, securely processed)
- Job titles and professional details, for career-oriented courses
- Preferences and interests, to enhance your user experience and tailor our marketing communications
Automatically Collected Information
Each time you access our services, we automatically collect data that includes:
- Log and usage data, such as your Internet Protocol (IP) address, browser type and version, the pages you visit, the date and time of your visit, the time spent on those pages, and other diagnostic data.
- Device data, which includes information about the device you use to access our services, such as the hardware model, operating system, unique device identifiers, and mobile network information.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to monitor activity on our services and hold certain information. These technologies are used to enhance the functionality of our service, improve user experience, and for performance analytics. You have control over your cookie settings and can configure your browser to refuse all cookies or to indicate when a cookie is being sent. Further information on managing your cookie preferences is available in our Cookie Policy, which provides detailed instructions on how to opt out or manage settings.
Third-Party Trackers
We may employ third-party companies and individuals to facilitate our service (e.g., analytics providers). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. They may also use their own tracking technologies, which you can opt out of as described in their respective privacy policies.
Purpose of Data Collection
We collect various types of information to provide and improve our services tailored to your needs, ensure the security of our platform, conduct business analytics, and deliver targeted advertising based on your preferences.
3. How We Use Your Information
SkillBridge uses the data collected through our services for several purposes, aimed at enhancing the functionality and security of our platform, ensuring a personalized user experience, and complying with legal requirements. Here’s a detailed breakdown of how we use your information:
To Provide and Maintain Our Service
We use your information to operate and maintain our platforms, including:
- Registering and managing your account.
- Delivering the courses and content for which you have enrolled.
- Enabling transactions, including purchases and registrations for additional services.
To Notify You About Changes to Our Service
- Communicating any updates, security alerts, and administrative messages related to your account or our services.
- Informing you about changes to our terms, conditions, and policies.
To Enable Participation in Interactive Features
- Facilitating your interaction with interactive features of our service that you might choose to participate in, such as forums, user communities, and feedback channels.
To Provide Customer Care and Support
- Responding to your queries and resolving issues you might encounter with our services.
- Providing support and assistance for our services including troubleshooting and addressing service-related inquiries and complaints.
To Provide Analysis or Valuable Information So That We Can Improve the Service
- Analyzing usage trends and preferences to improve the functionality and user experience of our platforms.
- Conducting research and development activities to enhance existing features and develop new offerings.
To Monitor the Usage of the Service
- Monitoring activities on our platform to ensure the security of our online spaces, including the prevention of unauthorized access and modifications to user information.
To Detect, Prevent, and Address Technical Issues
- Identifying, investigating, and resolving technical issues that may impact user experience.
- Implementing measures to prevent potential threats or disruptions to our services and ensuring the ongoing security and integrity of our systems.
Legal Compliance and Enforcement
- Complying with applicable laws and regulations, including but not limited to data protection laws.
- Assisting law enforcement and responding to legal/regulatory inquiries as required by law.
Personalization
- Using data to tailor your experience on our platforms, such as recommending courses or content based on your past activities and preferences.
- Customizing marketing communications and promotional offers to fit your profile and interests.
Marketing and Promotions
- Sending you promotional messages and information about opportunities, contests, or services that might interest you, based on your preferences and prior interactions.
This detailed explanation helps clarify the scope of our data usage and assures you of our commitment to handle your information responsibly and with respect for your privacy rights.
4. Sharing Your Personal Information
SkillBridge values your privacy and limits the sharing of your personal information to entities and circumstances where it is necessary for providing our services, complying with legal obligations, or improving user experience. Below are the categories of third parties with whom we may share your information and the conditions under which we do so:
Service Providers
- IT and System Administration Services: We partner with service providers that support our IT infrastructure, host our databases, and ensure our service delivery is seamless and secure. These providers have access to your information only to perform tasks on our behalf and are obligated by contract to keep your information confidential and secure.
Professional Advisers
- Legal and Financial Services: We share information with our lawyers, bankers, auditors, and insurers to obtain advice and services necessary for running our business and protecting our legal and financial interests. This may include sharing information during audits, legal proceedings, or financial transactions. All professional advisers are bound by confidentiality agreements and ethical duties.
Government Bodies
Compliance and Reporting: We may disclose your personal information to government bodies and agencies as required by law. This includes reporting compliance issues, responding to lawful requests, and cooperating with regulatory investigations.
Third-Party Vendors and Consultants
- Operational Support: External vendors and consultants who provide operational services such as course content delivery, customer support, marketing assistance, and business analytics may have access to personal information. These partners are selected carefully and must adhere to strict data protection and security standards.
Data Security During Transfers
- Transfer Protocols: Whenever we share your data, we use secure transmission methods and engage only with third parties who can ensure an adequate level of protection or those who agree to abide by our data protection policies.
Geographical Considerations
- International Transfers: If personal information is transferred outside of your jurisdiction, we ensure such transfers are covered by legal frameworks that guarantee an adequate level of protection, such as standard contractual clauses approved by local regulators.
User Consent and Opt-Out Options
- Control Over Your Information: We provide you with options to control how your personal information is used and shared. This includes mechanisms to opt-out of data sharing with non-essential third parties. You can adjust your preferences at any time through your account settings or by contacting our support team.
Commitment to Data Privacy
-
- SkillBridge is committed to upholding the highest standards of data privacy and only shares information as necessary for the services provided or as required by law. If you have any questions or concerns about how your personal information is shared, please contact us at [email protected]
5. Data Security
At SkillBridge, the security of your data is a paramount concern. We implement a comprehensive blend of physical, electronic, and managerial procedures to secure the personal information we collect and prevent unauthorized access, use, or disclosure. Here are some of the specific security practices we employ:
Security Measures
- Encryption: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site to protect the confidentiality of personal information.
- Secure Networks: Our services operate over secure network protocols (such as SSL/TLS) to encrypt the data exchanged between your devices and our servers, ensuring the integrity and privacy of data in transit.
- Access Controls: We enforce strict access controls requiring that only authorized personnel have access to your personal information. Access is based on the principle of least privilege, and all staff are subject to confidentiality agreements.
- Data Center Security: Our servers are hosted in secure facilities that include physical security measures such as surveillance cameras, biometric access controls, and secured entry points.
Managerial Measures
- Security Training: All employees receive regular training on the best practices for data security and privacy protection. This training is updated to address emerging security risks and potential vulnerabilities.
- Privacy by Design: We incorporate privacy and security from the initial stages of designing any new service, feature, or process at SkillBridge.
Risk Assessments
- Regular Audits: We conduct regular security audits and vulnerability scans to evaluate the effectiveness of our security measures and to identify and mitigate risks.
- Third-Party Testing: We engage reputable third-party security experts to perform penetration testing and security assessments on our systems.
Incident Response
- Breach Notification: In the unlikely event of a data breach, we have an incident response plan to promptly notify affected individuals and relevant authorities in accordance with legal requirements and contractual obligations.
- Continuous Monitoring: Our security teams continuously monitor security systems, event logs, and alerts to detect and respond to potential security incidents.
Limitations of Security Measures
While we strive to use commercially acceptable means to protect your personal information, no system or network can be guaranteed to be 100% secure. As such, we cannot warrant the absolute security of your personal information against all possible breaches of security. We encourage users to also take personal precautions, such as keeping your account passwords confidential and using secure networks.
Commitment to Continuous Improvement
SkillBridge is committed to continuously improving its security practices to keep pace with evolving threats and technological advances. We welcome feedback from users regarding our security measures and any suggestions for improvement.
6. Your Data Protection Rights
At SkillBridge, we recognize and support your rights concerning your personal data under applicable data protection laws. Here is a detailed overview of your rights and how you can exercise them:
Rights Overview
- Right to Access: You have the right to request copies of your personal information that we hold. This allows you to be aware of, and verify, the lawfulness of the processing.
- Right to Rectification: You can request that SkillBridge correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
- Right to Erasure (“Right to be Forgotten”): You have the right to request that SkillBridge erase your personal data, under certain conditions, such as when the data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions, such as if you contest the accuracy of that personal data or the lawfulness of the processing.
- Right to Object to Processing: You have the right to object to SkillBridge’s processing of your personal data, under certain conditions, especially for marketing purposes or when the processing is based on legitimate interests.
- Right to Data Portability: You have the right to request that SkillBridge transfer the data that we have collected to another organization, or directly to you, under certain conditions.
How to Exercise Your Rights
- Email: Send an email to [email protected] detailing your specific request.
- Customer Support: Contact our support team through the contact page on our website.
- Direct Mail: You can send a written request to our official business address listed on our website.
Response Time
SkillBridge will respond to your request in accordance with applicable law, typically within one month of receiving a well-formed request. If the request is particularly complex, or you have made several requests, the response time may be extended by up to two additional months. If this is the case, you will be informed of the delay and the reasons for it.
We aim to handle all data requests with care and diligence to ensure your rights are respected.
7. Changes to This Privacy Policy
SkillBridge reserves the right to update or modify this privacy policy at any time, as necessary, to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any changes by posting the updated privacy policy on this page and updating the “Effective Date” at the top of the policy.
Notification of Changes
We may also notify you of significant changes to this policy through one or more of the following methods:
- Email Notification: If you have provided us with your email address, we may send you an email notification informing you of the changes.
- In-App Notification: If you are a user of our mobile applications, we may provide you with an in-app notification of the policy changes.
- Website Banner: We may display a banner or pop-up notification on our website to alert users to the updated privacy policy.
Reviewing Policy Changes
You are advised to review this privacy policy periodically for any changes. Your continued use of our services after the posting of any updates to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the revised policy.
Effective Date of Changes
Changes to this privacy policy will become effective immediately upon their posting on this page unless otherwise stated. It is your responsibility to review this policy periodically to stay informed of any updates or modifications.
8. Contact Us
If you have any questions, concerns, or feedback regarding this privacy policy or our data practices, please don’t hesitate to reach out to us. You can contact us using any of the following methods:
- Email: You can email us at [email protected]. Our dedicated support team will promptly respond to your inquiries and assist you with any questions you may have regarding our privacy policy or your personal data.
- Contact Form: You can also use the contact form available on our website to submit your inquiries or feedback. Simply fill out the form with your message, and our team will get back to you as soon as possible.
- Mailing Address: If you prefer traditional mail, you can send your inquiries to the following address: [email protected]
Response Time
We strive to respond to all inquiries and requests as quickly as possible, typically within 2 to 3 days. Please note that response times may vary depending on the volume of inquiries received, but we assure you that your communication is important to us, and we will address it in a timely manner.
